Support

If you have questions such as product maintenance, product purchase and technical document request, support center will help you to find the answer.

Please use Menu/support/download/catalog or search for products you need directly to view technical document.

If you have questions such as product maintenance, product purchase and technical document request, support center will help you to find the answer.

Please use/service point/inquire local purchase location for purchase  Or, go to \contact\contact method and consultation form to fill out your purchase needs for purchase.

Need product maintenance/troubleshooting?

Please use/contact/contact method and consultation form to fill out your maintenance needs and questions.

If you have questions such as product maintenance, product purchase and technical document request, support center will help you to find the answer.

Please use Menu/support/download/certificate to view all certification list.

Need assistance with an engineering problem?

Please use/contact/contact method and consultation form to fill out your engineering issue and needs.

Video area

Building Information Modeling

NTU Cancer Doctor-BIM Pipeline Configuration

A 3D set of views of the inter-drainage path and pipeline arrangement.

Product introduction video

RCS節能開關DEMO BOX操作說明

RCS節能開關DEMO BOX操作說明:

nRCS 是配合壁上開關或插座使用的裝置,主要應用為於控制家庭照明總開關,旅館出入門總開關… 等。
n人員出門前可透過屋內壁上開關或是外部連網一鍵關閉室內所有的照明電源或部分插座等,不重要的負載 (如燈具或待機家電),無須逐一關閉所有開關,可達節能效果及防止電線走火的機率。

Product Q&A

  • What is the structure of TECO ATSH?
    • The structure of TECO ATSH: three sets of terminals
      1. A set of normal power input terminals. (AL and AN)
      2. A set of backup power input terminals. (BL and BN)
      3. The other set is the output terminals of the load power. (L and N). Do not connect them incorrectly.
      *Power window for ATSH: 
             Green: Indicates that the normal power (mains or solar power) is supplying
      Red: Indicates that the backup power (generator power or mains) is supplying
      *ATSH have DIP switch function for automatic/manual switching
  • What are the functions of automatic/manual DIP switch of TECO ATSH M1 type?
    • TECO ATSH model M1 automatic/manual switching DIP switch function description: 
      1. The DIP switch is set at automatic: 
        If both power sources exist at the same time, it is mandatory to use the normal power source (mains power or solar power) to supply power.
      2. The DIP switch is set at manual: 
          If both power sources exist at the same time, it is mandatory to use the backup power source (generator or mains power) to supply power.
      At this time, the DIP switch must be pulled back to the automatic position to return to the normal power supply (mains power or solar power) state.
       
  • The features of TECO ATSH?
    • 1. This product is magnetic contactor type (MC) A.T.S. with mechanical and electrical interlock function. 
      2. Single coil design, when the power is supplied normally, the MC switch does not act to avoid energy consumption.
      3. The mechanical window display is linked with the MC switch, which displays the power supply source without misjudgment
  • Operation precautions of TECO ATSH
    • 1. Before operation, please confirm whether the input voltage meets the demand.
      2. The common power side and the standby power side should not be reversely connected
      3. The output capacity is specified, please do not increase equipment capacity.
  • What are the most common failures of TECO ATSH?
    • 1. The wrong input power is connected.
          AC110V is required but using AC220V, which causes the internal contactor coil burnt out.
      2. Order the wrong model.
         Customers need AC220V products but ordered AC110V products, which makes it unable to operate.
      3. The terminals of the normal power side and the backup power side are reversely connected.
      4. If the ATSH-2020M1 product is overloaded and used for a load of more than 30A, the internal contactor contacts will be burnt.
      5. The internal relay (Ruiyi Motor LB2 series POWER RELAY) is burnt out.
       
  • Where can I find the TECO ATSH introduction and dynamic function test video?
    • Use computer or cell phone
      1. Access to YouTube app
      2. Search for TECO ATS
      3. View TECO ATSH product introduction and dynamic function test video
  • The operating environment of TECO ATSH
    • 1. Ambient temperature: -20℃~+55℃
      2. Altitude: below 2000m
      3. Relative humidity: within the range of 45~80%
      4. In an environment without excessive water vapor, oil vapor, smoke, dust, salt, corrosive substances
  • Why cant TMM display voltage? (Example: three-phase three-wire)
    • European terminal block Terminals 2-4 may not be short-circuited, which may be caused by 3-phase 3-wire voltage offset. Reset A-1 (three phase, three wire setting), A-2 (if PT is available, set primary side voltage), A-3 (if PT is available, set secondary side voltage) and A-4 (set primary side current transformer) according to utilization conditions. Change H-1 page 2 setting as display line voltage status.
  • Why are the power and power factor values of TMM displayed as negative values?
    • It may be caused by the wrong phase sequence, or the opposite direction of k and l of CT.
  • Why does the TMM-20 display abnormal when measuring the S-phase current value when the place has a frequency inverter?
    • Due to the special current waveform of the inverter, if 2CT is connected, the "calculation current" of the S phase will be incorrect, resulting in a high I-avg value.
      If the inverter is wired (the S-phase current is the current synthesized by the CT), the S-phase current is the measured current value, and the I-avg value will also be normal. (or connect to 3CT as well)
If you have questions such as product maintenance, product purchase and technical document request, support center will help you to find the answer.